Community Support


 8th March 2023


The Met Office have issued a yellow weather warning for snow and ice across our regions.

Our electricity network is operating as normal, however, we wanted to reassure you that we are closely monitoring the weather across our operating areas, and our teams are ready and prepared to respond if this weather has any impact on our network.

If you experience a power cut, the easiest way to report and access the latest information is via our website Alternatively, our teams are available 24/7 by calling 105.

You can also find some useful hints and tips on our website at

Our customer support vehicles are prepared and ready to go out into local communities, if required.

Customers with a disability, medical condition or very young families who may need greater assistance during a power cut, and have signed up to our Priority Services Membership, will be kept updated as a priority.

For any customers on our Priority Services Membership who may require further support, you can contact our dedicated priority service line 0800 169 2996.

If you have additional needs due to your medical or personal circumstances, and are not part of our Priority Services Membership, you should consider joining for free by visiting Priority Services Membership | Northern Powergrid. It will help us to support you during a power cut including regular updates on the situation and considering alternative needs such as food and accommodation. Those who can join include customers:

- Who are of pensionable age;

- Who are disabled, chronically sick, or have long-term medical condition;

- Who have a hearing or visual impairment;

- Who have additional communication needs;

- Who are in a vulnerable situation; or

- Who have young children at home.

Please remember to check on neighbours, friends and family members who may need additional support.

Take care,

Louise Lowes

Head of Customer Services


Please use the link below to access the latest Warm Homes Newsletter where you will find lots of help and advice:

Universal Credit

Unsure if  you are entitled to claim Universal Credit?     

Please use the links below for further advice and information: 

Are you eligible to receive council tax discounts 

Durham County Council is advising residents to check to see if they are eligible for a reduction or even an exemption on their council tax bill.


Please use the link below for further advice and information.

Durham County Council announce further support to help residents pay Council Tax Bill

Please use the following link for more information:

Grants and benefits to help you pay your energy bills

This advice applies to England  ........

If you’re struggling to afford your energy bills, you might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers.  

Please use the link below for further advice and information